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QUESTIONS AND ANSWERS
Why have I not received my product yet?
/ call so that we can expedite the delivery.
How do I track the status of my order(s)
What is the difference between shipping and delivery?
Shipping means the product has been dispatched from our dispatch center. You will receive an email and sms with tracking number once it is shipped. Since, we ship our products with third party shipping company we do not have full control over delivery. Delivery means when the product is actually delivered to you at your doorstep.
Do I have to pay any shipping or delivery charges?
There is a nominal fee of Rs 50 per order for shipments in India. This is to maintain the service level and provide your product on time. The shipping charge is non-refundable. For international orders it is INR 1000/ for the first products and INR 400/ per product there after.
What should I do if I find my package opened or tampered with upon delivery?
Please don’t accept an open or tampered package. Report this concern immediately to us via email or call. We will look at it immediately and get back to you.
Which courier company do you use for delivery?
Within India we use Fedex and Indian Post’s speed post services. For International shipments depending on the country shipping company changes.
I want to ship something abroad. Can I do that?
Yes we ship internationally to selected countries. Please select the correct shipping address at the time of checkout. International shipping charges will be applied for the same.